FAQ and Troubleshooting

]Welcome to our FAQ section 😊

We've compiled answers to the most frequently asked questions regarding the Power BI Connector for Jira Cloud. This section addresses common technical issues and provides detailed solutions. We kindly recommend reviewing this page before reaching out to our support team.

📘 Questions about Licenses

• How is my app pricing determined?

• Is it possible to extend my free trial?

📘 Questions about Installation and Administration

• I’m not Jira Admin. How can I install the Power BI Connector?

• Does everyone see Power BI Connector in Jira after installation?

• How can Jira admin limit the number of users who can use Power BI Connector for Jira?

📘 Questions about Permission and Access

• Can users import Issues under Issue security levels?

• What happens to the data sources if the Jira account of the data source owner is deactivated?

• I can't select Assets for a specific user

📘 Questions about Configuration and Use

• What does Data Source mean? How many data sources can I create?

• How to connect tables in Power BI Desktop?

• Does Power BI app integrate with Jira Work Management?

• How to reduce refresh time on Power BI Desktop?

• How do I add a custom field to my report in Power BI?

• Is Power BI Connector for Jira compatible with changing URL subdomain of cloud instance?

• How can we copy the production configuration to our sandbox environment?

• Do I need to manually update the Power BI Connector for Jira on Cloud?

• I configured a data source for one project. How can I configure the same data set for all projects in our Jira?

📘 Questions about Data Export

• What data can I export from Jira?

• Where can I find the full transaction history for each status?

• Where can I find Custom Object Attributes in my Jira Assets integration?

• Is it possible to export more than 100 issues from my Jira Cloud instance?

• Is it possible to retrieve Tempo worklogs from an archived project?

• Why the number of exported rows is greater in Export History than the actual number?

• Why Tempo Timesheet Approvals table won't be exported?

• Why my Tempo Cost Tracker Actual labour table is empty?

• How Issue Worklogs Dates are exported?

🛠️ Troubleshooting

• While trying to connect I get the following error: Access to the resource is forbidden.

• After Jira instance restore from backup, we lost all Power BI connector-related data. Can it be restored from your databank?

• During data export I get the following error: 429 - Too many requests.

• Updating Power BI data from connector takes hours and resulting in crashes.

🔖 Other

• How Time in Status and Time With Assignee tables are calculated?

• Why a new field or table doesn't appear in Power BI after I modify a data source?

• What special characters and non Latin letters are supported by Power BI Connector?

💻 Additional Features and Support Requests