Receiving an error when attempting to use Tempo

Problem

We get a blank page when trying to access Tempo, and in the Work item view, there is an error on the Tempo panel: “We’re having trouble connecting to Tempo. Try contacting the developer for support.”

Solution

This can often be related to missing permissions.

• Verify that the user has the Tempo Timesheet Access Global permission.
  https://help.tempo.io/timesheets/latest/global-permissions

If the issue persists after confirming the permission, please help us with the following details so we can investigate:

1. The name or accountId of an affected user

2. Does this happen in other browsers or in an incognito/private window?

3. Check if the user has any third-party browser extensions, such as ad blockers, enabled. If so, temporarily disable them and try again.

4. Can this be reproduced when connected to a different network?

   1. Tempo may need to be whitelisted on the network: Tempo Cloud Whitelist

5. Whether the issue can be reproduced on a different workstation