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User is unable to load My Work page

This article is for Tempo for Cloud and Data Center

Question

Some of our employees are unable to view any pages in Tempo.

Answer

If there are only a few people not able to view Tempo, you might want to check if they have Tempo Timesheets Access permission.

To check on this permission go to:

On Cloud: Jira Settings > System > Global Permissions > Tempo Timesheets Access.

On Data Center: Jira Administration > System > Global Permissions > Tempo Timesheets Access.

If these users are not part of a group that has the Tempo Timesheets Access permission, you'll need to add them to the group.


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