Users are not receiving email notifications

Problem

Users aren't receiving email notifications from Tempo. What could be causing this?

Solution

It helps to first confirm which notification is missing and whether all users are affected or only specific individuals. If it's everyone, the cause is usually email filtering on your side. If it's only a few people, it's more often a Jira setting or a local configuration.

Please verify the following:

• The user's email address is correctly configured in Jira.

• Notifications about worklogs being added, edited, or deleted are sent by Jira, not Tempo, so they depend on your Jira notification scheme.

• The user's spam or junk folder doesn't contain the emails.

• No local inbox rules or forwarding rules are redirecting or deleting the messages.

• Your mail server or security gateway isn't blocking the *.pstmrk.it domain. Tempo sends notifications through Postmark, so this domain needs to be allowed, as described in Tempo Cloud Whitelist.

• Your firewall or antivirus solution isn't quarantining the emails.

If the emails are still missing, please open a support ticket specifying the missing notification type and the recipient's email address.