This article is for Structure Cloud.
Problem
My formulas don’t work as expected after I migrated Structure from Jira Data Center to Jira Cloud.
Solution
There can be different reasons for a specific formula not working, or not working in the same way on a Cloud instance compared to its original on a Data Center instance. Such as:
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compatibility issues. Due to the differences in architecture between Jira on-prem and Jira Cloud, some functions of the Formula either don’t exist or don’t work the same on Cloud. You can find out the comparison table with more details in our documentation here: https://help.tempo.io/structure-dc/latest/comparison-between-formulas-in-cloud-and-data-cent
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some work items, or their values are missing from the structure.
To resolve this, it’s a good idea to first check the formula for its functions, and when it’s confirmed that all of them should be supported on Cloud, to look into the structure where the formula is added. Comparing the original Data Center structure with its Cloud counterpart can reveal if the structures are not built and configured in the same way.
Also, you can try to debug the formula: break the formula into smaller parts, add them as separate columns, and check if any particular part returns unexpected values.
Alternatively, you can look into creating a new formula that can work in the same way using our Rovo Agent - the Formula Assistant: https://help.tempo.io/structure/latest/structure-formula-assistant