Jira administrators can't access structures

Problem

Jira admins can’t open an existing structure. The structure’s name is not clickable on the All Structures page, and when they open the structure’s direct URL, they see an error:

Solution

In Structure Cloud, all users can access existing structures only when these structures are shared with them. However, unlike regular users, Jira administrators can share any structure with themselves.

Here is how an admin can get access to any structure:

1. Open the All Structure page: https://help.tempo.io/structure/latest/managing-structures
   On the page, an administrator will be able to see all existing structures, regardless of their access level to them. Regular users will only see structures that are shared with them.

2. Click the cog button on the right side of any structure, set any permission level from View to Control: https://help.tempo.io/structure/latest/structure-permissions for the admin in question. Once it’s done, ithe admin will be ableto access the structure.