Tempo Logged time is not displayed in Structure

This article is for Structure Cloud.

Problem

I can see the Logged time from Timesheets on the Issue page in Jira, but not in a column in a structure.

There can be multiple possible reasons for this behavior, most of them related to configuration and permissions. You can find out more details about it in our troubleshooting guide: https://help.tempo.io/structure/latest/timesheets-by-tempo#TempoLoggedTimeColumn-Troubleshooting

If you continue to experience this issue after confirming the expected setup, please notify us so we can investigate the matter in more detail.