Some work items are not filtered out in Structure

Problem

I apply a filter in my structure, and it doesn’t remove all of the matching work items.

Solution

If some work items that don’t match the filter’s condition remain in the structure after filtering, the most common reason for this is the combination of the following:

- there is a hierarchy of 2+ levels in the structure and
- some of the child work items match the filter’s condition, but their direct parents do not.

In such cases, it’s impossible for Structure to display the matching child without showing its parent item or items. It can only be done by breaking the existing hierarchy, and Structure always preserves it.

In such cases, the Filter on level setting of the applied filter can be configured to work specifically on the parent item’s level. As a result, the non-matching parents will be removed along with all of their child work items, regardless of whether any of the child items match the filter. Otherwise, a change of the setup might be necessary - either to build the structure in a different way that omits the need for filtering, or to change the values of work items in Jira.

If the described scenario doesn’t apply and some work items are not removed without reason, please notify us so we can investigate the matter in more detail.