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Self assistance outside of operation hours

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Our hours of operation are Monday through Friday, from 8am to 8pm GMT except for Canadian holidays.


We've selected documents based on frequently asked questions and troubleshooting to help you during our off hours. Please, feel free to browse the categories below:


Tempo for Cloud


F.A.Q

MigrationCan I migrate from one Cloud instance to another Cloud instance?Prevent logging time on closed issuesWhere do I find the cloud API documentation?Tempo log time on transition screensIs it possible to disable timesheet approval process?Why do the Jira worklogs appear with the author Tempo Timesheets instead of the user's name?



Troubleshooting

[data-colorid=qtg5gijk4s]{color:#091e42} html[data-color-mode=dark] [data-colorid=qtg5gijk4s]{color:#bdd2f6}Essential permissions for the Tempo plugins to work properlyView other users worklogsI have the View All Worklogs permission and I'm still unable to see other users' worklogsError about closed period when trying to log time"Issue not found" error when trying log timePermissions needed to see other users' worklogs on Team-Managed (former Next-Gen) projectsAccount report does not show any dataApproval Period Changed Between Weekly and Monthly or changed the start day of the week



Documentation



Webinars / Video tutorials



Tempo for Server and Data Center


F.A.Q

MigrationUpgrade guide for TempoPrevent logging time on closed issuesProactive Actions before upgrading to Jira 8Where do I find the Tempo server API documentation?Tempo log time on transition screensIs it possible to disable timesheet approval process?



Troubleshooting

View other users' worklogsError about closed period when trying to log timeAccount report does not show any dataUninstalling and re-installing Tempo productsTempo dropdown menu disappeared after upgradeHow to reset plugins cache in JIRA - Tempo Gadgets not loadingHow to install Tempo Server 10.18.x from 10.19.x and 10.20.xWhy do I see JIRAUSERxxxx as worklog author



Documentation



Webinars / Video tutorials