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Why do I receive "Work item not found" error when trying to log time?


Question

Why do I receive "Work item not found" error when trying log time?

Answer

It may be that the Tempo add-on (Tempo system user) is lacking the Browse Projects permission for the work item's Space. This permission is required for apps like Tempo to access work items and function correctly.
Please follow these steps to ensure that this is set correctly: 

  1. Navigate to Jira Settings > Work items > Permission Schemes;

  2. Add the atlassian-addons-project-access  Role to all Space permissions in all Permission schemes that are used in your Jira instance.

  3. Verify if you can now log time on the work item (note that this might take some time to take effect)

Important

The "atlassian-addons-admins" group needs to have the "Browse users and groups" permission in Jira Settings, System, Global permissions so that plugins can check the permissions a user has in JIRA.