Problem
Worklogs can be created in either Tempo or Jira and are automatically synchronized between both platforms. If the synchronization fails, discrepancies occur where worklogs appear in one system but not the other.
Solution
To resolve this issue, the support team must inspect the sync status and manually trigger a re-sync between Jira and Tempo.
When submitting a ticket to Support, please collect and provide the following details:
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Issue/Work Item Key or ID: The specific Jira issue(s) affected.
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Location of Discrepancy: State whether the missing worklog appears on the Jira side or the Tempo side.
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Context: Briefly explain how the discrepancy was identified (e.g., missing hours in reports, mismatched issue history).
Note: Once the required information is provided, the Support Team can verify the missing logs and trigger a manual synchronization (either Jira -> Tempo or Tempo -> Jira).