Problem
Worklog hours in Jira don't match what you see in Tempo. For example:
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A work item shows 2h logged in Jira, but Tempo reports, timesheets, or the worklog list show less or none.
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You moved, updated, or deleted worklogs, and the changes don't appear to be reflected.
Solution
There are a few possible causes. Find the one that matches what you're seeing.
Hours show on the work item, but worklogs or details are missing in Tempo
This is usually a permissions issue. Users can only see other people's worklogs in Tempo with the right permissions, such as View All Worklogs and View Issue Hours on the space, or View Worklogs on the Tempo team. The total logged time (for example, the Logged field in the Tempo panel) can look correct even when the individual worklogs aren't visible. See Worklog of users not visible for the steps.
A worklog exists in Jira but is missing in Tempo
If the worklog's audit history shows it was created and synced with no deletion recorded, a service disruption may have interrupted the sync. If you think an incident affected you, you can try the following:
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Ask an admin to make a small edit to each affected worklog in Jira, for example a change to its comment. The edit triggers a sync from Jira to Tempo.
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Check that the worklog appears in Tempo.
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If it returns without some Tempo-only data, such as work attributes, set those values again in Tempo.
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If it still doesn't appear, contact Support with the issue key and the Jira worklog ID.
For other sync issues, please contact Support. See Syncing Data Between Jira and Tempo failure for what to include.
If none of these apply
Please contact Support and include the issue keys where the hours differ, which side (Jira or Tempo) is missing the worklog, how you found the discrepancy, and screenshots of the Tempo and Jira values side by side.