Problem
Worklog hours in Jira don't match what you see in Tempo. For example:
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A work item shows 2h logged in Jira, but Tempo reports, timesheets, or the worklog list show less or none.
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You moved, updated, or deleted worklogs, and the changes don't appear to be reflected.
Solution
This is usually a permissions issue, not a sync issue. When Tempo is installed, it adds its own permissions to Jira, including View All Worklogs and View Issue Hours. Without them, users can't see other people's worklogs in Tempo.
This often happens when worklogs were logged in Jira before Tempo was installed, and the new Tempo permissions weren't granted to the relevant users or groups. Those worklogs still exist in Jira, but users can't see them in Tempo.
Tempo and Jira also show worklog data differently:
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Total logged time (for example, the Logged field in the Tempo side panel on a work item) shows the hours logged on the issue.
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Worklog details (who logged what, and when) in Tempo reports and timesheets only appear for users with the permissions above.
So the totals can look correct even when the individual worklogs are missing.
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In Jira, go to the Tempo permission settings for the affected project or permission scheme.
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Check that the affected users or groups have View All Worklogs and View Issue Hours.
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Reload the Tempo report and compare it with Jira again.
If the permissions are correct and the hours still differ, please contact our support and send us:
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Screenshots showing the Tempo and Jira values side by side.
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The issue keys where the hours are wrong.