Tempo configuration missing or Getting Started returns 404

Symptom

After installing Tempo Core and Timesheets on a Jira Cloud site, both apps show as installed but the Tempo configuration options are missing from Jira administration. Clicking Continue on the "Getting Started with Tempo Timesheet" screen opens a page that returns HTTP 404. Reinstalling the apps doesn't help.

Cause

The user doesn't have the Tempo Timesheets global permission.

Resolution

1. Sign in as a Jira administrator.

2. Go to Jira settings > System > Global permissions.

3. Grant the Tempo Timesheets permission to the user or to a group that includes the user.

4. Wait a short time for the change to propagate, then reload Jira and open Tempo again.

Related docs

• Global Permissions

• First Steps for Setting up Tempo Timesheets