Problem
The Tempo panel (or right-side panel) doesn’t appear in the Jira work item view, even though “Show Tempo in the Jira Work Item View” is enabled. Log Time may still be available from the three-dot menu at the top right of the work item.
Solution
This can be caused by a version mismatch between Tempo Core and Tempo Timesheets, or by a stale connection between Jira and Tempo. Here are some things to try:
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Check the Tempo versions:
Go to Jira settings > Apps > Manage apps, and confirm that both Tempo Core and Tempo Timesheets are on Forge versions (Tempo Core 6.0.0 or later; Tempo Timesheets 5.0.0 or later). Refresh your browser afterward. -
Refresh the connection by toggling the Time tracking provider:
Go to Jira settings > Work items > Time tracking, temporarily select Jira as the time tracking provider, refresh the page, then select Tempo Timesheets again. Reload the work item. -
Rule out the browser: Clear your browser cache, or open the work item in a private window.
If the panel still doesn’t appear, please open a support ticket with a screenshot of the full browser window showing the work item, along with HAR and console files captured while refreshing the page. See Creating HAR and Log files for support.