Problem
Why our 3rd party contractors with their own Jira accounts cannot login Tempo?
Solution
There are a few things you need to check if your Jira and Tempo settings are set up correctly.
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If these contractors' user accounts are assigned to a valid workload and holiday scheme.
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If they have Tempo Timesheets Access permission in Jira settings.
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If the permission USER PICKER was granted to the Jira groups that this contractors are members of.