Problem
Users may encounter an error immediately after opening a newly installed Tempo app such as Timesheet, Planner or Financial Manager. The message reads: Something went wrong on our end. If this keeps happening, share this information with your admin, who should contact support.
This usually appears when the required components are not fully installed.
Solution
This behaviour typically happens when the additional component that Tempo depends on is missing or not installed. Tempo apps require Tempo Core (https://marketplace.atlassian.com/apps/1214485/tempo-core-project-tracking-for-jira?hosting=cloud&tab=overview ) to be present in order to function properly.
To fix the issue:
-
Go to Jira settings → Marketplace Apps
-
Select Take me there
-
Search for Tempo Core
-
Check if it shows as installed
-
If it does not appear as installed, install it again using the official marketplace link.
-
If it is installed, proceed by reinstalling Tempo Core only
-
If none of the above worked, proceed to re-install all the Tempo apps you currently have on your instance
⚠️Please note, this process will not affect your data.
-
If you are still encountering issues, we also recommend reinstalling all Tempo apps.
-
Locate the Tempo Timesheets app and click on View App details
-
Click Unsubscribe (or Stop trial/Manage subscription, depending on your license), wait for the unsubscribe to complete, then click Uninstall.
-
If the Uninstall button is greyed out, please reach out to Atlassian (see below)
-
If the Uninstall button is greyed out and you’re unable to uninstall the app, it's because Atlassian’s new billing system currently prevents uninstallation once a subscription has been cancelled. Unfortunately, this is not something we can control at Tempo.
Here is a helpful article from Atlassian explaining more about this behaviour:Can't uninstall Jira Cloud apps after cancelation | Jira and Jira Service Management | Atlassian Support