Skip to main content

Knowledge Base Articles

News
Knowledge Base
Idea Portal
Request a Demo
Support

Knowledge Base Articles

Main

News
Knowledge Base
Idea Portal
Request a Demo
Support

Main

General

Self assistance outside of operation hours

Cloud

Frequently Asked Questions - Tempo for Cloud
Troubleshooting - Tempo for Cloud

Data Center

Troubleshooting - Tempo for Data Center
Frequently Asked Questions - Tempo for Data Center

Tempo Apps FAQs

Tempo Reports FAQs
Tempo Timesheets - FAQs

Tempo Planner - FAQs

Importing plans from a CSV file on Tempo Planner for Data Center

License, Billing and Price of Tempo Products

How do I extend my free trial on cloud?
Can I purchase Tempo for a subset of my Jira users?
How do I determine the license tier I need for Tempo
Synchronise license dates
Jira Service Management agents/users need a license to log time
Tempo Cloud License Expiry FAQ
How do I find my SEN and EN numbers for Tempo, Structure and Prime Timesheet?
How to apply a discount code for my license
How to apply Jira & Tempo licenses on Server/Data Center
Purchase of Tempo Apps

Tempo Complementary Apps (3rd Party Integrations)

Automation for Jira Cloud

Handling time buckets
Log automated work on a Jira transition
Set a Tempo team on Jira work item assignment
Set an automated Tempo Account from parent work item
Add worklog description and time spent as comment to the work item
Set Tempo Team from Parent

Automation for JIRA Data Center

Adding Work Items of specific type to Tempo Internal issues on creation
Set Tempo Account from Epic
Set Tempo Team on Jira work item assignment

ScriptRunner

ScriptRunner & Tempo
Summing worklogs of an Account
Creating a worklog with work attributes using the REST API
Filtering by a worklog attribute

Event listeners

Tempo Planner event listener
Timesheet Approval Event listener

Tempo Team custom field
Dynamic work attribute based on the user selection
Searching for worklogs
Tempo Account information

Tempo, EazyBI and Nested Reporting for Initiatives, Epics, Stories etc.

API's

Best Practices for Tempo Cloud REST API
Where can I learn more about your APIs?
Username field missing from REST results and exported reports (Cloud)
"Invalid grant" error when using the Tempo Cloud REST API
Data Center API Error: "Missing value for the required work attribute 'xxx' "
Timesheet approval REST API on Cloud and Servlet API on Data Center
Managing Worklog Limits for Reporting (Data Center)
Timesheet approval "auto-approve" script on Data Center
Username changed but it does not update in Timesheet and in REST API's (Data Center)
Creating Tempo Plans from a Jira Sprint on Data Center
Generic Resource private API's on Data Center
Can I use the JIRA OAuth authentication for Tempo Data Center REST APIs
Changes to our REST API (Cloud)
Data Center API - Updating workload schemes using a spreadsheet and the command line with private endpoint
Creating worklogs for a period of time using the Tempo REST API - Data Center
Application is not connecting to api.tempo.io
Integrating Atlassian JIRA using Tempo Servlet API on Data Center
Creating Excel Reports Using High-Level Permissions API Export on Tempo for Data Center

Jira related issues

Scrollbar not usable in Timesheets (due to Atlassian Announcement banner)
Bad performance noticed on issues with long history

My Work / Timesheets

Different ways to log time with Tempo and Jira

Post Migration Product Onboarding

Timesheets by Tempo on Cloud vs on Data Center

Timesheets UI Differences on Cloud vs Data Center
Log Time Form on Cloud vs Data Center
Tempo Trackers on Cloud vs Data Center
Billable Hours on Cloud vs Data Center
Tempo Mobile App Login on Cloud vs Data Center
Timesheets Gadgets on Cloud vs Data Center
Tempo Worklogs on Cloud vs Data Center
Jira Account ID on Cloud vs Data Center

Capacity Planner by Tempo on Cloud vs on Data Center
Tracking costs in Financial Manager by Tempo on Cloud vs Budgets by Tempo on Data Center
Tracking costs in Financial Manager by Tempo on Cloud vs Tempo Accounts in Timesheets on Data Center
Tempo Teams on Cloud vs on Data Center
Tempo Accounts and work attributes on Cloud vs on Data Center
Internal issues on Cloud vs on Data Center
Timesheet periods and the Scheduler on Cloud vs on Data Center

Team managed (former Next-Gen) project on Cloud
Tempo Accounts Custom Field & Work Attributes

Migration related questions

Tempo is accelerating its move to Cloud
Migrate the Tempo Account Custom Field from Data Center to Cloud
Migrating Tempo data between Jira hosting environments
Server to Cloud Migration - JCMA is stuck at a percentage
Can I migrate between Tempo for Cloud and Tempo for Server/Data Center?
Migration of Tempo teams between Jira instances
Cloud Migration FAQ

Difference between Timesheets & Prime Timesheet by Tempo
Tempo is aligning with Atlassian to comply with GDPR standards
How to reset My Tempo Support Portal password
Security Bug Bounty Program
About CVE-2021-44228 log4j vulnerability with Tempo
SOX Compliance for Tempo Apps
Shared features in Tempo Apps
About Tempo Webinars
Tempo Cloud Whitelist
Understanding the Tempo Scheduler: Email Notifications

Timesheets Cloud

How To - Timesheets Cloud

Tempo inside the Work item sidebar
Commitment of team members
Changing Team Role for a User
Link work items to teams
Tempo Teams and Team Roles in the Tempo Reports
How can I install a different language on Tempo
How can I see if my team members have plans from other teams?
Faster Editing of Worklogs
Data residency FAQ
Tempo data storage on Cloud
Tempo side panel to filter out closed work items
Tempo uses hour and minute (units), not day
Data Residency - Pin Tempo Data
Google Calendar limitations with Safari browser.
Data Retention and Data Dump
Billable Accounts vs Billable Hours in Tempo Reports
What happen if a user needs to change to a different workload scheme?
Profile Pictures Not Displayed in Tempo
Can I migrate from one Cloud instance to another Cloud instance?
Tempo supported languages
Show / Hide the Tempo Panel in the JIRA issue view - Cloud
To include Jira Custom Fields in the export of Tempo reports
When are worklogs that are imported with CSV to JIRA synced to Tempo
Tempo JQL functions for Cloud
Creating HAR and Log files for support
Tempo Apps Compatibility with Atlassian Cloud Site URL Changes
Data Residency Guidelines for Tempo
Pivoting Tempo Reports Using Excel
Tempo Activity Feed - Understanding and Management
Office 365 calendar integration connection fails
Is the system automatically updated with new versions?
Calculate 'Work Attributes' custom field
Link Accounts to Jira work items
Make the Tempo Account field required on Cloud
How do I use Accounts as work attribute and link it to the worklogs?
Tempo Accounts - how to connect worklogs to an Account
Is it possible to merge multiple Tempo Accounts into one?
Changing Account information impact on work items/worklogs
Account column in a Tempo report List view shows as a link and not a drop-down menu.
Export Account to CSV format shows incorrectly
Gadgets not working on Confluence
Grouping by Epic for Team managed (former Next-Gen) Spaces
Jira Team managed (former Next-Gen) Spaces
Adding Tempo Account and Tempo Team custom fields to Team-Managed (former Next-Gen) Spaces
Permissions needed to see other users' worklogs in Team managed (former Next-Gen) Spaces
What happens to inactive / deleted users' timesheet data?
Timesheet approvals for inactive users
How Tempo handles Jira user changes
Why do I see inactive users in my report?
How to manage Team members that are inactive in JIRA
Closing Timesheets for editing
Scheduler vs Period Management
How can a user edit billable hours?
How not to receive email notifications from Scheduler
Weekly or Monthly Salary
Cannot see other users' worklogs on Cloud
Continuous logging work with a single check mark to "Log another"
I have a free JIRA plan, how can I see worklogs for others?
How can I see which user has not logged any hours (0h) within a selected period
A user is seeing worklogs in Timesheets that he should not see. What permissions do we need to change?
Is there any way to track the movement of a worklog id?
Create a worklog using keyboard shortcuts
Tempo and Jira worklog sync on Cloud
Can I approve my own timesheet?
Disable the Timesheet approval process
How to change the Reviewer in Tempo Timesheets
How can I access a timesheet submitted to a different approver?
Prevent logging time on completed/on-hold Spaces
Activity and History tabs in Jira Issue view
Import worklogs using the native JIRA csv import - JIRA Cloud
Issue Activity tabs and information displayed in them
Tempo limitation due to the Free Jira Cloud Plan
Archiving in Jira Data Center and Cloud Premium/Enterprise and how it affects Tempo Reports (Timesheets, Planner)
Necessary Tempo app permissions on Cloud
Setting Issue Security Scheme on the Issue
Cloud-to-Cloud Migrations Tempo Products - Timesheets
Tempo Account and Team custom fields limitation in Jira
Prevent logging time on closed issues
Jira Project Roles
Understanding the Time Tracking Panel
Full organizational access in Tempo Timesheets
What happens if I change the Atlassian URL
Why do we see Timesheets as the worklog author?
Changing the workload scheme
API access
New prompt when accessing external links
Setting an entire project as non-billable
Bulk add internal issues
Changes to Keyboard Shortcuts

Troubleshooting - Timesheets Cloud

API requests error or limitations
3rd party contractors unable to login Tempo
Some Tempo content does not show when Kaspersky is being used (in some cases "invalid date" is seen in date picker so that users are not able to log work / log time)
Worklog of users not visible
Epic Link field is missing in RawData exports on Cloud
Japanese, Chinese, or Korean content is not displayed properly in the Logged time report export
Why can't I delete a workload scheme?
Unable to download Tempo Timesheet Report
Why can't I see any results in a report when filtered by issue?
I am unable to see project report not created by me
Worklogs don't appear related to Epic if logged on subtasks
Username does not appear in the export anymore, why is that?
Tempo Timesheets Not Loading After Reactivation
Unable to install Tempo products in Cloud with an error saying: "Unfortunately, we're facing a technical issue with the partner."
Account report does not show any data
Selecting an Account in work item view is slow
Chrome loading MyWork error: net::ERR_CERT_COMMON_NAME_INVALID
User is unable to load My Work page
Logged time on sub-tasks not always properly rolling up to parent Epic
Error message: "Error! The user does not have permission to log work on destination project."
No worklogs in Tempo after external work items import (Cloud)
Cannot see existing worklogs after importing
I have the View All Worklogs permission but cannot see other users worklogs
Why do I get errors about closed periods/ timesheet when trying to log time?
Users are still able to log / edit work when their timesheets are already submitted
Supervisor/ Team lead cannot edit timesheet when Grace period is given to team member
The Approval Button is Missing in Teams Timesheets (Cloud)
Why do I receive an "Issue not found" error when trying to log time?
How and why to enable USER PICKER on Cloud
Cannot add user to a Tempo Team
Tempo page does not load or showing "something went wrong. sorry."
Worklogs are being created when the period is closed
Issue Security Level - issue not found
Why can't I add the Tempo log time button to the issue's transition screen?
Error! Worklog limit has been exceeded
Events from my external calendar are not synched to Tempo
Tempo Timesheets is not loading and a "Something's gone wrong" error can be seen
Tempo Welcome or "Complete your profile" pop up
Can't delete a Tempo Account from the Space settings
The Remaining time is wrong
Receiving an error when attempting to use Tempo
Error messages when attempting to log time in My Work
We're not receiving emails notifications
Remaining estimate does not update after logging time cloud
Common errors working with Tempo
Use JQL filter does not return expected issues
The team timesheet does not show all the hours
Tempo is down
The users name displayed in Tempo does not match the one shown in Jira.
Can I retrieve the worklogs from a deleted work item
The Tempo team is not inherited from the parent issue when a subtask is created.
Copying data to a Sandbox environment
Discrepancy between Tempo and Jira worklogs
Tempo data is missing during a period for certain user
Users are showing as inactive in Tempo
Tempo app user has been updating Tempo Team and Account field value from all tickets
Approved hours do not match the hours in the report
Automate time logging
Remaining time not updating
What happens with my data if uninstall Tempo
License per user
Events in the Calendar are not showing
Past worklogs in the Worklogs tab are being missed
Time logged on sub-tasks is not rolling up to the Epic
Office 365: Failed to get user from Microsoft
Jira automation is not working
Can't see the worklogs on Tempo side
Cannot add users to a team
Cannot create a new Tempo account
Missing Approvals tab
Missing Timesheets tab
API integration is not working
Pending cancellation
New users can't access Timesheets
Permissions are not applied
Time logged automatically
Difference between JQL in Jira and Tempo
There is no leader to be selected when creating an account
Tempo account custom field
Tempo team custom field on the Jira side
There is no leader to be selected when creating a team
Calendar integration not working
Tempo apps on Cloud stopped working or are not loading and a "Something's gone wrong" error can be seen (Need to Uninstall and Re-install Tempo on Cloud)
Error “NO TEAM EXISTS, OR YOU DO NOT HAVE VISIBILITY TO TEAMS.”
*.pstmrk.it domain
Users are not receiving email notifications
Can't delete/remove an Account
JQL filter is not working anymore
OAuth token doesn't work

Timesheets DC

How To - Timesheets DC

Tempo JQL functions for Timesheets 9.x to 15.x
How long does it take Tempo to be compatible when a new Jira version is released?
Tempo data storage on Data Center
Disabling Tempo Panel in the issue view
How can I share a Tempo report on Data Center?
Tempo Anonymizer
What Happens When a Tempo Timesheets Data Center License Expires
When adding a team permission role, I got an error message: "Permission role with that name already exists".
Hide the Tempo panel on the Jira issue view with ScriptRunner
Tempo Data Center database tables
Daylight Saving Changes (Time zone issue)
How to disable Jira's Log Work module on Data Center?
Import worklogs using the Tempo REST API on Data Center
Import worklogs using the native Jira csv import - JIRA Data Center
Worklog reports for Epics
Removal of Export to PDF and Download Account Report PDFs
PDF Export - special characters in multiple languages not shown correctly
Period selection in My Work, Timesheet view
How to install Tempo Server 10.18.x from 10.19.x and 10.20.x
Uninstall and re-install Tempo products on Data Center

Upgrade guide for Tempo Timesheets

Proactive Actions before upgrading to Jira 8
Order of upgrade for Tempo products
Upgrading from Timesheets 9.0
Upgrading from Timesheets 8.10
Upgrading from Timesheets 8.6
Upgrading from Timesheets 8.2
Upgrading from Timesheets 8.0
Tempo for Server Product Compatibility (EOL)

Cascading dynamic work attributes - Data Center
Account field not available in the Agile board, issue detail tab on Data Center
Dynamic work attributes in Tempo Timesheets for Data Center
Unable to access Account Price tables
How to reset plugins cache in JIRA - Tempo Gadgets not loading
Why does the Burndown Chart displays a random hour for the time spent?
Cannot see other users' worklogs on Data Center
Changes made to the Jira SPI in Tempo Timesheets version 10.19.0, Tempo Planner 7.19.0 and Tempo Budgets 13.19.0
Jira SPI and REST API changes in Tempo 11
Tempo disabled at restart after JIRA upgrade
How can I change Remaining Estimate from an Issue? (Data Center)
Why do I see JIRAUSERxxxx as worklog author
How Lucene JIRA Cache Works
Tempo Account and Team custom field limitations in Jira
How to create a support zip file for JIRA Data Center
Changing the first day of the week in the log‑time Date picker

Troubleshooting - Timesheets DC

Approval Period Changed Between Weekly and Monthly or changed the start day of the week
Tempo page is not loading or showing "something went wrong. sorry."
I can't connect to my Jira site using the Tempo Mobile for Data Center app for Android. I get error "Jira Server Url is incorrect"
Error when trying to export Tempo Report to PDF
Manage staff page has (SQL collation) errors
Errors about report-template for one or some users
Tempo report is not filtered correctly according to the JQL filter selected.
Nothing happens when I click the Tempo, Tracker option in the header
Tempo plugin pages 404ing after plugin or Jira upgrade
Cannot see Tempo dropdown after upgrade
Default Rate Table could not be found
Gadget error 404 spec-not-found
Jira Data Center is restarting/stuttering because of exceeding database/ multiple connections
Why is there a time difference between my Jira worklog and my Tempo worklog? (Data Center)
I am unable to see project report not created by me (Data Center)
User is unable to load My Work page (Data Center)
"Error! The user does not have permission to log work on destination project."
Errors about closed periods, or timesheet status when trying to log time
Users are able to log / edit work when their timesheets are already submitted
Team lead cannot edit timesheet when Grace period is given to team member
Account report does not show any data (Data Center)
The report has no results when filtered by issue
Error when logging time in closed issues
Why can't I add the Tempo log time button to the issue transition screen?
Dynamic dropdown using inline script
Report loads and stop after 1 minute
Remaining estimate does not update after logging time
“Tempo Project Managers” role
Widgets are not working after an update
Why is my Tempo flickering
Cannot add a user to a team
User is unable to log time in My Work Calendar

Capacity Planner Cloud

How To - Capacity Planner Cloud

Best Practices for Approving Vacation Time
Best Practices for Vacation Planning
Monthly recurrent plans not shown in every month
Planned time report - Seeing plans of suspended/deleted users
How do I plan sprints using Tempo Planner on Cloud?
Why am I not seeing all users in the Resource Planning view?
Removing orphaned plans when associated Jira issues are deleted
Deleting plans that are synced to Jira Issues
Inactive/deleted users in Resource Planning

Troubleshooting - Capacity Planner Cloud

Error "Something went wrong" when planning time.
Tempo Capacity Planner is not loading and a "Something's gone wrong" error can be seen
Issues Disappearing When Filtering Plans by User and Project in Tempo
Deleting users does not delete its plans
How to delete planned time for issues that no longer exist
Unable to un-check "Include non-working days"

Capacity Planner DC

How To - Capacity Planner DC

Exporting plans to a CSV file
Import plans using the Tempo REST API on Data Center
Legacy features in Tempo Planner
View issue status in Team Timeline

Troubleshooting - Capacity Planner DC

"Schedule_issue" error when trying to approve plan
Cannot delete a Team Plan when viewing a different team/Same team

Financial Manager Cloud

How To - Financial Manager Cloud

Financial Manager Permission Matrix
Why is the actual cost showing 0?
Tempo Teams vs. Financial Manager “Teams”
Why aren't my Tempo Team members appearing in Financial Manager?

Tempo Mobile Cloud

I can no longer log in on the mobile app. (Cloud site)
Not able to log in to the Tempo Timesheets for Cloud app on Android phones
How do I set-up and login on the Tempo Mobile app?
White/Blank page after logging into the Tempo Mobile app

Time Tracker Cloud

How To - Time Tracker Cloud

Log Suggested Work
Displayname not shown for every user (Timesheets User)
Email reminders and recurring emails
Time Tracking Provider
Log Suggested Work Automatically
Migration from Time Tracker to Timesheets
Authorization Error
Access and Permissions
Users with no work logged
How does date range selection work?
FAQ – Deprecation of Time Tracker REST API and Timesheets Integration
Changing the name of the Atlassian URL
Usage statistics - Time Tracker Cloud
Time Tracker worklogs and Jira automation
How intrusive is Prime Timesheet plugin in JIRA?
Should Time Tracking provider setting be changed?
Restrict Working Hours Per Day
How to set the Report to automatically update the "Start Date" and "End Date
How to populate timesheet with assigned tasks
How to best configure a Export Report for prime plugins on Jira Cloud

Troubleshooting - Time Tracker Cloud

Some users are reporting their timesheets are timing out & erroring when loading them
Sum time spent on linked issues (Relates to)
Pivot by User is not breaking Tempo Timesheets time by users
Time Tracker (Time Sheet) report doesn't display logged hours
Missing possibility to subscribe to Timesheet Email
Hours are displayed on incorrect day
Show Empty Rows does not work (no empty issues added)
Why there is no Timesheet link on Issue Search page anymore?
Total number does not match?
Report Configuration Page takes ages to load
Hours are displayed for incorrect person
Dates filter is not working
App not responding
Unexpected error (Group visibility)
Time Tracker Hash (1HE2ZK9, 1V47HZL; 60JT4Z or 1H8RC53) Error After Forge Update
"Undefined" users being displayed in the report
Time Tracker gadgets not showing in Jira Smartphone App
Priority icons are broken in the gadget.
“Worklog must not be null” unexpected error?
Error when trying to start a Time Tracker trial
The remaining estimate does not update when changing the original estimate

Time Tracker DC

How To - Time Tracker DC

Placeholder
Usage statistics - Time Tracker DC
Migration: Data Center to Cloud (Time Tracker)

Troubleshooting - Time Tracker DC

Placehlolder
Dangerous use of multiple connections
Selecting a specific Project Category showing only worklogs for current user in Timesheet Reports and Gadgets for Jira Server
Performance Issue causing Blank white dashboards and prime Timesheets requests timeouts
Worklog Pop-up not appearing on Time sheet dashboard gadget
Time Tracker (Time Sheet) gadget is blank white on dashboard
NoSuchMethodError displaying dashboard gadget or Time column in report
Values do not retain when changing report criteria
Time Tracker is not working, not displaying data or Edit function, it's just blank
Date picker calendar mixing up day, month and year

BI Connectors Group

Power BI Connector for Jira Cloud

How To - Power BI Connector for Jira Cloud

How the Jira site renaming affects the connector
Impact of Jira data residency migration
How to connect the Issues and Request Types tables
How Issue Links differ from Parent Issues in the connector
Deprecation of Jira API token and its difference from access token - Power BI Connector
How to export ranks from Xray board
How to recover Power BI Connector for Jira after Jira failure
How to export Structure formulas
Transferring Power BI ownership after an employee departure
How to edit shared data sources
How to see all data sources as an administrator - Power BI Connector
How to export worklogs of archived issues - Power BI Connector
How to export names/labels of Assets custom fields
Should I use an Access Token or Jira API Token

Troubleshooting - Power BI Connector for Jira Cloud

While trying to connect I get the following error: Access to the resource is forbidden
During data export I get the following error: 429 - Too many requests
Updating Power BI data from connector takes hours and resulting in crashes
Issue when Tempo Timesheets is displayed as a worklog author in Power BI Connector
Getting the OData: Request failed: The underlying connection was closed: An unexpected error occurred on a send.
Issue with exporting the Users table: fewer active users displayed
Error in Power BI: The property does not exist on type
The forge-ui-iframe-analytics might be temporarily down or it may have moved permanently to a new web address

SQL Connector for Jira Cloud

How To - SQL Connector for Jira Cloud

How to export worklogs of archived issues - SQL Connector
Deprecation of Jira API token and its difference from access token - SQL Connector
How to see all data sources as an administrator - SQL Connector
The exporting mechanism of SQL Connector in terms of security

Troubleshooting - SQL Connector for Jira Cloud

While validating the connection, I get the error saying the private IP is not allowed
Issue when Tempo Timesheets is displayed as a worklog author in SQL Connector
Export was interrupted during system upgrade in SQL Connector

Power BI Connector for Jira DC

How To - Power BI Connector for Jira DC

Is the Power BI Connector affected by rate limiting?
How to export user picker field data from Jira

Troubleshooting - Power BI Connector for Jira DC

Troubleshooting Power BI Connector DC

SQL Connector for Jira DC

How To - SQL Connector for Jira DC

How To SQL Connector DC

Troubleshooting - SQL Connector for Jira DC

Troubleshooting SQL Connector DC

Tableau Connector for Jira Cloud

How To - Tableau Connector for Jira Cloud

Deprecation of Jira API token and its difference from access token - Tableau Connector
Should I use an Access Token or Jira API Token to authenticate

Troubleshooting - Tableau Connector for Jira Cloud

Issue when Tempo Timesheets is displayed as a worklog author in Tableau Connector

Tableau Connector for Jira DC

How To - Tableau Connector for Jira DC

Is the Tableau Connector affected by rate limiting?

Troubleshooting - Tableau Connector for Jira DC

Troubleshooting Tableau Connector DC

BigQuery Connector for Jira Cloud

How To - BigQuery Connector for Jira Cloud

Deprecation of Jira API token and its difference from access token - BigQuery Connector

Troubleshooting - BigQuery Connector for Jira Cloud

Issue when Tempo Timesheets is displayed as a worklog author in BigQuery Connector
Export was interrupted during system upgrade in BigQuery Connector

BigQuery Connector for Jira DC

How To - BigQuery Connector for Jira DC

How To BigQuery Connector DC

Troubleshooting - BigQuery Connector for Jira DC

Troubleshooting BigQuery Connector DC

Looker Studio Connector for Jira Cloud

How To - Looker Studio Connector for Jira Cloud

Deprecation of Jira API token and its difference from access token - Looker Studio Connector

Troubleshooting - Looker Studio Connector for Jira Cloud

Issue when Tempo Timesheets is displayed as a worklog author in Looker Studio Connector

Power BI Connector for monday.com

How To - Power BI Connector for monday.com

Where can I find my Invoices

Troubleshooting - Power BI Connector for monday.com

Duplicates error

Tableau Connector for monday.com

How To - Tableau Connector for monday.com

How To Tableau Connector monday.com

Troubleshooting - Tableau Connector for monday.com

Troubleshooting Tableau Connector monday.com

Power BI Connector for Zendesk

How To - Power BI Connector for Zendesk

How To Power BI Connector Zendesk

Troubleshooting - Power BI Connector for Zendesk

Troubleshooting Power BI Connector Zendesk

Tableau Connector for Zendesk

How To - Tableau Connector for Zendesk

How To Tableau Connector Zendesk

Troubleshooting - Tableau Connector for Zendesk

Troubleshooting Tableau Connector Zendesk

Power BI Connector for Shopify

How To - Power BI Connector for Shopify

How To Power BI Connector Shopify

Troubleshooting - Power BI Connector for Shopify

Troubleshooting Power BI Connector Shopify

Tableau Connector for Shopify

How To - Tableau Connector for Shopify

How To Tableau Connector Shopify

Troubleshooting - Tableau Connector for Shopify

Troubleshooting Tableau Connector Shopify

Power BI Connector for ServiceNow

How To - Power BI Connector for ServiceNow

How To Power BI Connector ServiceNow
How to fetch the Serial number and Asset tag fields from the alm_hardware/alm_asset tables

Troubleshooting - Power BI Connector for ServiceNow

Troubleshooting Power BI Connector ServiceNow

Tableau Connector for ServiceNow

How To - Tableau Connector for ServiceNow

How To Tableau Connector ServiceNow

Troubleshooting - Tableau Connector for ServiceNow

Troubleshooting Tableau Connector ServiceNow

Power BI Embed Reports for Jira Cloud

How To - Power BI Embed Reports for Jira Cloud

How To Power BI Embed Reports for Jira

Troubleshooting - Power BI Embed Reports for Jira Cloud

Troubleshooting Power BI Embed Reports for Jira

2FA Group

2FA for Jira: U2F & TOTP

How To - 2FA for Jira: U2F & TOTP

How To 2FA Jira

Troubleshooting - 2FA for Jira: U2F & TOTP

Troubleshooting 2FA Jira
Issues with 2FA login in Jira: "Two factor authentication failed" error

2FA for Confluence: U2F & TOTP

How To - 2FA for Confluence: U2F & TOTP

How To 2FA Confluence

Troubleshooting - 2FA for Confluence: U2F & TOTP

Troubleshooting 2FA Confluence
Issues with 2FA login in Confluence: "Two factor authentication failed" error

2FA for Bitbucket: U2F & TOTP

How To - 2FA for Bitbucket: U2F & TOTP

How To 2FA Bitbucket

Troubleshooting - 2FA for Bitbucket: U2F & TOTP

Troubleshooting 2FA Bitbucket
Issues with 2FA login in Bitbucket: "Two factor authentication failed" error

Vault Password Manager Cloud

How To - Vault Password Manager Cloud

How to hide or remove the Organisation Shared vault

Troubleshooting - Vault Password Manager Cloud

Troubleshooting Vault

Mail Me for Jira Cloud

How To - Mail Me for Jira Cloud

How To Mail Me

Troubleshooting - Mail Me for Jira Cloud

Troubleshooting Mail Me

Budgets DC

How To - Budget DC

Access Control Feature - Release and Action Required for Budgets Users
Forecasting known future costs
Overhead calculation in Tempo Budgets
Progress calculation scenarios in Tempo Budgets
Which user requires the permission of the filter to have proper visibility of a folio
What does it mean "Filter not Visible" message in Folio Overview
Tempo Budgets progress calculation (default configuration)
Tempo Budgets forecasting scenarios
Tempo Budgets permission matrix
Handling of mixed cost rates
Estimated cost calculations
How do Tempo Budgets and Tempo Planner integrate to each other

Tempo Budgets best practices

Refining a Folio scope by using a JQL filter

Budget folio does not show all actual logged hours by user

Structure Cloud

How To - Structure Cloud

Export columns with Markdown to Excel
Run Copy to Jira automatically
Default View for a structure
Goal Field in Structure
The atlassian-addons-project-access Project Role in Structure
Clickable URL in Structure
Structure App Usage
Restrict users from editing fields in Structure
Creating formulas in Structure
Convert a Speed mode structure into a Power mode structure

Cloud to Cloud Migration of Structure

Untitled live doc 2025-11-20

Change the owner of multiple structures
Subscribe to updates in Structure
Structure demo
How to share structures with external users
How to display Approvals in Structure
Structure support of domain URL change
Advanced vs. Standard Edition of Structure
How to bulk delete duplicated structures

Troubleshooting - Structure Cloud

Structure integration can't be installed at Tempo
Error message pops up when moving issues in Structure
Tempo Logged time is not displayed in Structure
Work items from some projects don't appear in Structure
Sum over sub-items option in the Formula column doesn't work in another formula
Behaviors of Scriptrunner in Structure
Duplicates in Structure
Jira administrators can't access structures
Some work items are not filtered out in Structure
Errors when manually changing hierarchy in Structure
Tasks are not rescheduled after running resource leveling in Gantt Charts
Formulas don't work after migration
Export to Excel wrong duration values
Summaries have extra symbols in Structure
Can't group by a field in Structure
Structure doesn't load due to exceeding the maximum size
Troubleshooting formulas in Structure
Structure macro isn't working
Structure item size limit reached
Can't open Structure
Priority order is wrong in Structure
Structure displays outdated values
Closed sprints are not shown in Structure
Connection lost error is shown in Structure
Initialization error in Structure
Cannot trial Structure
Link is missing in the Extender in Structure
The 'Review required' banner in Structure
Generators are missing in Structure
The currentUser() function doesn't work in Structure
Structure is empty
Export fails in Structure
Some users can't add a column in Structure
Structure error during the Cloud migration assessment
Generators paused in Structure

Structure DC

How To - Structure DC

How to retrieve the Time Tracking fields via Structure REST API
Burnup report in Structure
How to see the worklogs from the last two weeks time in Structure
Default expand level setting in Structure
How to retrieve formulas with REST API in Structure
Checklists fields in Structure
Value display as a tooltip when hovering over it in Structure
Structure Migration to Jira Cloud
Filtering by custom Structure columns
Turning off optional features of Structure
How to write a formula value to a Jira field in Structure
Showing remote links in Structure
How to find and delete unused structures
How to count issues with a specific text value in Structure
Structure access for active & inactive users of Jira
How to see only issues that are assigned to me in the Structure
How to restrict user from editing a field but allow Effectors to edit it in Structure
Showing calculated values of child items for their parents in Structure
Structure.Pages in Jira Cloud
Writing formulas in Structure
Management of perspectives in Structure
Structure demo request
Advanced vs. Standard edition of Structure Cloud
Structure version compatibility

Troubleshooting - Structure DC

A manually copied structure looks different from the original structure
Predictive Cumulative Flow Diagram dashboard gadget for Jira Data Center
Notes are duplicated in Structure
Performance problems in Structure
Duplicate issues in Structure
Error message when an issue is moved in Structure
Linked issues are missing in Structure
'We couldn't load the structure' error is shown
Structure macro authentication doesn't work in Firefox
Error message when converting a Planning Task to a Jira Issue
Changes in columns are not saved in Structure gadget
Structure gadget/macro is blank
Export to Excel shows strange duration values
Structure isn't ready after restore
Summaries of issues contain extra symbols
Structure toolbar buttons are greyed out
Links-related changes in Structure are not indexed
Troubleshooting Structure formulas
Structure link opens with an error
Values of a secure field are visible in Structure
Structure is disabled
Troubleshooting Structure gadget & Structure macro performance problems
Some issues are not filtered out in Structure
Sub-task type can't be created in Structure
Link is missing in the Extend generator in Structure
The currentUser() JQL function doesn't work in Structure
Structure has no issues
Some users can't add certain columns in Structure

Gantt Charts for Structure Cloud

How To - Gantt Charts for Structure Cloud

Gantt Charts support of domain URL change
Gantt Charts demo
Gantt Charts features in Advanced Edition of Structure

Troubleshooting - Gantt Charts for Structure Cloud

Resource is overallocated with capacity available in Gantt Charts
Gantt Chart doesn't open
Dates of items are ignored for scheduling in Gantt Charts

Gantt Charts for Structure DC

How To - Gantt Charts for Structure DC

Gantt Charts version compatibility
Gantt Charts/Structure.Gantt demo

Troubleshooting - Gantt Charts for Structure DC

Tasks are not rescheduled after resource leveling in Structure.Gantt
Gantt Charts is disabled
Resource with available capacity is overallocated in Gantt Charts
Dates of issues are ignored for scheduling in Gantt Charts
The Gantt Charts gadget/macro is blank

Structure.Pages DC

How To - Structure.Pages DC

How To - Structure.Pages DC placeholder

Troubleshooting - Structure.Pages DC

Troubleshooting - Structure.Pages DC placeholder

Structure.Deliver DC

How To - Structure.Deliver DC

How To - Structure.Deliver DC placeholder

Troubleshooting - Structure.Deliver DC

Troubleshooting - Structure.Deliver DC placeholder

Structure.Testy DC

How To - Structure.Testy DC

How To - Structure.Testy DC placeholder

Troubleshooting - Structure.Testy DC

Troubleshooting - Structure.Testy DC placeholder

Structure.Bundle DC

How To - Structure.Bundle DC

Structure.Bundle version compatibility

Troubleshooting - Structure.Bundle DC

Troubleshooting - Structure.Bundle DC placeholder

Colors for Jira DC

How To - Colors for Jira DC

Colors for Jira for Cloud
Colors for Jira version compatibility

Troubleshooting - Colors for Jira DC

Troubleshooting - Colors for Jira DC placeholder

Strategic Roadmaps

How To - Strategic Roadmaps

Difference between Google OAuth and Google SAML
About Publish to URLs in Strategic Roadmaps
Audits in Strategic Roadmaps
Jira on-prem sever Integration with Strategic Roadmaps
Strategic Roadmaps Servers Location
Strategic Roadmaps - Bank Payment
Alternatives to No Longer Available HTML Export on Swimlanes
Cancel Strategic Roadmaps Free Trial
Unable To Create a Roadmap
Transferring a User Between Strategic Roadmap Accounts
Jira Integration: Service Account and Scoped API Token Troubleshooting
Removing Fields from a Specific Roadmap
Automatically Ordering and Sorting Cards in Swimlanes

Troubleshooting - Strategic Roadmaps

Unable to move past Strategic Roadmaps Welcome page
Can't Enforce SAML on Strategic Roadmaps' Published Roadmap URLs
Not Receiving Emails from Strategic Roadmaps
Roadmapping Error - cannot attach archived custom properties
Unable to Publish Roadmap - 'Stuck' on Greyed out screen with in-progress circle
Unable to Add User to Strategic Roadmap - Uh Oh! There was an error while inviting this ser. Please contact support
Roadmapping Error - Server responded with 500 code
Overlapping items in Swimlane export
Roadmapping error - Uh Oh! No view could be found in this roadmap
Roadmapping error - Publish to URL requires edit permissions
Roadmapping Error - Permission denied - Account has Expired
Jira Integration Failing - Integration Suspended
Jira Integration Credential Error- The credentials are invalid. Please update or create new credentials.
Jira Integration Credential Error- Your account does not appear to have access to the Jira server. Please verify with your administrator that you have the appropriate access.
Roadmapping Error - TypeError - Cannot read properties of undefined (reading 'id')
SSO set up as the authentication method, but getting prompt for Password
SAML Authentication Error when Accessing a Published Roadmap
SAML Authentication Error / Sign In Error- CODE: The signed un user ‘emailaddress@test.com’ is not assigned to a role for the application ‘account ID’
Unable to Update Authentication Method - Error Uh Oh! Cannot remove SAML config - authentication strategy in use
Error when Creating Log In Password - Password must not contain user name, email, or the word “password”
Uh oh! Access token required Error When Trying to Invite New Users
Jira Sync Data Hygiene Error - Invalid value: Two values with same label (JiraValue) but different IDs found in the "FieldName" field of your project. Please update one of the duplicate values in Jira before attempting another sync.
Phone Number not Recognized when Signing Up for Strategic Roadmaps
Issue Adding Milestone to Integrated Roadmap error - "Milestones cannot be assigned to header values from an integrated field"
Unable to Transfer items between Roadmaps - Error some fields are invalid: User: Value must not be empty.; Credentials: value must not be empty.
Post-Migration Remediation - Jira Integration Move from DC to Cloud
Roadmap Integrated with Structure Keeps Suspending
OAuth authorization shows incorrect Jira instance for Structure integration
Cannot Select Sub-Header in Timeline: Field Is Greyed Out
Structure Fields Not Appearing in Strategic Roadmaps Integration
Unlock Strategic Roadmaps Account
Solution for most Login Issues
Unable to Add User to Strategic Roadmap - There was an error while inviting this user. Please contact support

Porftolio Manager New

How To - Portfolio Manager New

Merge two Instances of Portfolio Manager
Cost Code widget in Portfolio Manager New Dashboards
Alternative to Webhooks
Updating SSO due to Domain Change
Updating Email Address on User Profile
Changing Personal Information in LiquidPlanner: User vs. Admin Permissions

Troubleshooting - Portfolio Manager New

Available Hours Showing Incorrectly in Portfolio Manager New
Receiving error - Email Confirmation Not Found, We're sorry, an error occurred while trying to confirm your email address. - When Updating Email in Portfolio Manager New

Portfolio Manager Classic

Idea Manager

How To - Idea Manager

Idea Manager Replacing Legacy Feedback & Idea Manager (FIM)

Troubleshooting - Idea Manager

Custom Charts Cloud

How To - Custom Charts Cloud

How To - Custom Charts Cloud placeholder

Troubleshooting - Custom Charts Cloud

Troubleshooting - Custom Charts Cloud placeholder

Custom Charts DC

How To - Custom Charts DC

How To - Custom Charts DC placeholder

Troubleshooting - Custom Charts DC

Troubleshooting - Custom Charts DC placeholder

Custom Charts Confluence Cloud

How To - Custom Charts Confluence Cloud

How To - Custom Charts Confluence Cloud placeholder

Troubleshooting - Custom Charts Confluence Cloud

Troubleshooting - Custom Charts Confluence Cloud placeholder

Custom Charts Confluence DC

How To - Custom Charts Confluence DC

How To - Custom Charts Confluence DC placeholder

Troubleshooting - Custom Charts Confluence DC

Troubleshooting - Custom Charts Confluence DC placeholder

Breadcrumbs

Home
Knowledge Base Articles
General

On this Page

Jira related issues

Scrollbar not usable in Timesheets (due to Atlassian Announcement banner)
Bad performance noticed on issues with long history

Pagination

Previous Page

Creating Excel Reports Using High-Level Permissions API Export on Tempo for Data Center
Next Page

Scrollbar not usable in Timesheets (due to Atlassian Announcement banner)

Terms
Privacy
Security

Copyright Tempo
Powered by Scroll Sites & Atlassian Confluence