Problem
Tempo app user has been updating Tempo Team and Account field value from all tickets.
Solution
Tempo has a “periodic sync job that runs on a scheduled basis,” this means that Tempo automatically triggers a background job at regular intervals to ensure that all Team and Account options stored in Jira remain aligned with the data in Tempo’s own database.
Here’s what this job does:
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It checks whether any Team or Account options need to be re-synchronized.
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This can happen, for example, if there were previous errors, or if something didn’t sync correctly during an update or change.
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Although options are normally synced immediately whenever you make changes (such as linking or unlinking items from projects), this periodic job acts as a safety net to make sure everything stays consistent.
Schedule:
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The job runs roughly once per week.
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The exact day and time vary between tenants to avoid running the sync for all customers at the same moment.
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For sandbox environments, since each refresh creates a new tenant, the scheduled timing will also change with each sandbox reset.