This article is for Structure Cloud.
Question
I want to display the approval state of work items in my structure.
Answer
Since Approvals from Jira Service Management are not reflected in a field, it’s not possible to add these values as a standalone column in Structure. However, since approvals can be referenced by JQL, you can use the Formula column with a formula like this:
if jql{approvals = approved()}: "Approved"
If an item is approved, then the formula will return ‘Approved’ for it. You can customize the output and change it to anything you want, including adding graphics to it using Markdown formatting: https://help.tempo.io/structure/latest/text-formatting-with-emojis-and-markdown
Additionally, you can add the Approvers column to the structure to see who exactly approved work items. To make this possible, you need to enable the Approvers as a custom field in Jira configuration first; then, it should be available for adding as a column in Structure.