How to create a support zip file for JIRA Server

This article is for Tempo for Data Center.

Question

To investigate some problems on Tempo Data Center, it is useful to view information that has been logged in the Jira logs.

Answer

The Jira logs ( atlassian-jira.log) are stored in the Jira Home directory and can be copied from there to the Ticket in our Tempo Support system.
In some cases, it might be useful to get more information than listed in the logs.
Within JIRA, it is possible to generate a Support.zip file that includes additional information. Please take a look at the article "Create a Support Zip" article from Atlassian for details on how to generate this file.