Jira Account ID on Cloud vs Data Center

How is this used?

The ID used to identify individual users.

What are the differences?

• Data Center - the Jira Account ID is converted to a user name and email through the Jira Database (also where Tempo data is stored). Since it’s in the same database, users can see other users' worklogs by navigating to the Jira issue and checking the history.

• Cloud - only the Jira Account ID is stored. To be able to show the name of the user for their worklog, Tempo needs to make a call to retrieve the name from Jira: the user’s name is not stored.
  Tempo worklogs show the correct user name if the users have the required permissions. For those who don’t, they will only see “ Tempo Timesheet” as the worklog author in Jira.
  Since Jira Cloud does not recognize any Tempo data from the Tempo Cloud instance, using the Jira REST API only retrieves Jira worklogs with Tempo Timesheet as the worklog author.

It’s always recommended to use the Tempo REST API to get any Tempo data with the actual Jira account ID as the worklog author.

What’s are the benefits on Cloud?

No advantage per se, but there is the reassurance that Tempo does not store personal data.

How-to documentation

• Data Center: Customers who export data to Excel (Data Center):
  Why do I see JIRAUSERxxxx as worklog author

• Cloud:
  Why do the Jira worklogs appear with the author Tempo Timesheets instead of the user's name?