Problem
Structure integrated roadmap suspended.
When an integration fails, the roadmap gets suspended. The system automatically suspends a roadmap’s integrations after 10 failed sync attempts.
Usually, we see this issue happening when:
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The owner of the roadmap has left the organization, and/or the token is no longer valid.
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The roadmap has been duplicated.
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Credential-related issue
Solution
Verify the following:
--> Check that the current roadmap owner still exists in the account and has access to Jira/Structure.
--> Check for Account‑level suspension:
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As an Account Admin, go to Account settings > Integrations > Structure.
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Ensure Suspend Roadmap Syncing is not enabled for the affected roadmap.
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If it was enabled, turn it off and confirm the roadmap sync resumes.
--> Re‑sync data:
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From the roadmap, open the integrations tab and use the Synchronize Now option (if available) to refresh data.
-> Check Credentials, if the issue continues:
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Go into the Structure integration settings on the affected roadmap
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Click the toggle to unsuspend the roadmap
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Select the Credentials tab
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Selecting Edit on the integration credentials
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Click Delete
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Click + Add Credentials and follow the on-screen prompts