Knowledge Base Articles

Jira automation is not working

Problem

The Jira automation is failing.

Solution

If the Jira automation is not working, please first test the API endpoint independently using a tool such as Postman or curl.

  • If the API call succeeds in Postman or curl, it confirms that the endpoint itself is functioning correctly.

  • In that case, the issue is related to Jira Automation, and you will need to contact Atlassian support, as Tempo does not provide support for Jira Automation configurations.

  • If the API call does not work in Postman or curl, please share the request details and error response so the issue can be investigated further.