Knowledge Base Articles

Links to Spaces shows an "Unknown Space"

Problem

On a Tempo Account's overview page, under Links to Spaces, a linked space shows as "Unknown space (<id>)."

Screenshot 2026-09-28 at 12.42.22 PM.png

Solution

This happens when the Jira space linked to the Account has been archived. Jira excludes archived spaces from the project lookup that Tempo's Accounts page uses to resolve space names, so any Account tied to an archived project displays as "Unknown space" with the project ID in brackets.