Problem
This morning, when I tried to refresh the data from my Jira connection, it failed due to an existing connection.
It gives me this message:
OData: Request failed: The underlying connection was closed: An unexpected error occurred on a send.
Details
Reason = DataSource.Error
ErrorCode = 10122
DataSourceKind = OData
DataSourcePath = https://powerbi-cloud-prod.alphaservesp.com/api/export/power-bi/9851eaca00bf71c08be1944671bcbded
Is there anything I can do, or is this something on your end?
Solution
This issue is usually caused not by the connector itself, but rather by something external, most likely related to your network setup or the Jira configuration:
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The query may be running for several minutes (especially when working with large datasets), and a proxy, firewall, or load balancer in your network may be closing connections before the data is fully returned.
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Jira itself may be configured to automatically stop long-running requests to prevent overload.
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If the connection between Power BI (or the gateway, if used) and Jira is interrupted or limited by security policies, it can cause query failures.
For troubleshooting purposes, please wait for a while, use your existing data source (or create a new one), export data to Power BI from scratch, and see if this works. Otherwise, you need to check your network or Jira configuration.