This article is for Structure Data Center.
Problem
After restoring Structure from a backup, the structures are not loading, and the error message is thrown:
Structure is not ready right now. Either Restore is in progress, or the app is in the process of starting or stopping. Please try again later or contact your Jira administrator.
Solution
On Data Center environments, it’s possible for the restore process to get stuck if it was interrupted (e.g. a node was restarted). To resolve this, you can try the following methods:
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Uninstall Structure on the Manage apps page and install it again. This will not delete the existing data, but it can stop the current running processes.
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If this doesn’t help, run this groovy script (you would need Scriptrunner or a similar app to run it in Jira):
import com.atlassian.jira.component.ComponentAccessor
def plugin = ComponentAccessor.getPluginAccessor().getPlugin('com.almworks.jira.structure')
plugin.getModuleDescriptor('ao-lock').module.forceUnlock()
The script removes any Structure-related locks.