This article is for Structure Data Center.
Problem
Some of the buttons on the toolbar in my Structure - such as Add, Indent, Edit - are greyed out, and I cannot click on them.
Solution
When it comes to the buttons that can change an item’s state or position in the structure, such actions can only be made if the changes are supported, and the user has permission to do so. To be able to move, indent or outdent, edit, cut, paste, and delete items in the structure, the user needs to have the Edit permission level or higher for that structure: https://help.tempo.io/structure-dc/latest/structure-permissions
Exceptions when buttons can be greyed out when a user has the right level of access to the structure:
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only issues that a user can edit in Jira can be edited in structures. Structure cannot bypass Jira access of users.
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Items cannot be indented and outdented when there is only one level of the hierarchy in the structure, and the selected item is the first or last on the list.
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Items cannot be moved up or down if they are at the top or at the bottom of the list, respectively.
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The root of the structure - the name of the structure at the top right underneath the Summary column’s name - cannot be edited, moved, or removed.
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The names of groups created by generators and transformations cannot be edited.
The Add button
The button can be greyed out in two scenarios:
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The user only has the View permission to the structure, and they are not allowed to create any new items in that structure.
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No actual structures are opened, and the Structure’s interface is used for searching Jira issues. In this case, it’s not possible to create new items because everything displayed on the screen is based on the search query results: https://help.tempo.io/structure-dc/latest/using-structure-widget-for-searching
If any of the mentioned buttons are greyed out when the described conditions are met, it might indicate a technical problem. You can try to clear Jira plugins cache while reinstalling Structure at the same time (this will not affect your exisgin structures, and nothing will be deleted in the process):
a. Uninstall Structure.
b. Stop Jira.
c. In your jira-home directory, delete folders JIRA_HOME/plugins/.bundled-plugins and JIRA_HOME/plugins/.osgi-plugins.
d. Start Jira.
e. Install Structure.
If this doesn’t help, please let us know, and we will look into this matter in more detail.