Can't access Timesheets

Problem

Tempo Timesheets isn't working for a single user or a handful of users.

Common symptoms:

• Blank or white screen when opening Tempo

• "404" or "page not found" error

• Some users can log in, others can't

• Tempo panel won't load inside a Jira issue

• A new hire or contractor can log into Jira, but can't get into Tempo

Solution

If a new user (or an existing one) has any problems accessing Timesheets, here is a list of things to verify.

1. Have your Jira Admin verify that they have the “Tempo Timesheets Access" Global Permissions (Jira Settings > System > Global Permissions)

2. Rule out the environment: incognito mode, different browser, different network, disable extensions

3. Check that Tempo/Atlassian is not being blocked by the firewall or DNS filtering. These will need to be allowlisted.

   • *.tempo.io

   • *.pstmrk.it

   • *.atlassian-dev.net