FAQ and Troubleshooting

We kindly recommend checking this section before contacting our support team.

Here you can find answers to the most frequently asked questions concerning Tableau Connector for monday.com.

Questions about Licensing

• How to Purchase Tableau Connector?

• How do refunds work?

Questions about Configuration

• I made the connection but can’t see data I want

• How do I connect items with subitems?

• I'd like to create a pivot table, can your app do it?

• What’s the data flow of the connector

Troubleshooting

• ‘Your app license does not match your monday.com user tier. Please upgrade your license or contact your monday.com instance administrator’

• I’m receiving ‘The JDBC driver host process failed to respond’ error

• Scheduled refresh keeps failing with a timeout error, is there any way to solve this?