Report Critical Issue

This article applies to LiquidPlanner Classic. To view the documentation for Portfolio Manager (formerly LiquidPlanner New), visit the Portfolio Manager Help Center.

What is a Critical Issue?

• LiquidPlanner application is unavailable (http://app.liquidplanner.com , or next.liquidplanner.com)

• None of your workspace members can log in and work due to platform issues

• Critical Issue does not include loss of access due to payment issues. Contact accounting@liquidplanner.com during business hours, 7am – 5pm US Pacific time, if your workspace is locked.

Self Help Check before reporting a Critical Issue

• Can you access other websites? If not, contact your IT team.

• Use the back button on your browser to get back to your workspace after hitting an error.

• Log in using another browser.

• Check if it’s a known issue on our Status Page and subscribe to updates.

Report Your Critical Issue

Email support@liquidplanner.com with the following Subject: CR ISSUE RESP TEAM

Please provide the following information so we can assess the situation and take action quickly:

• Workspace ID: this is the number in the URL after “space/”.

• Your name and phone number. Please include country code if outside the U.S.

• Describe the problem, including the error number and message.

• Attachments: Provide a screenshot, including the whole browser window so we can see the error message or view state.