This article applies to LiquidPlanner Classic. To view the documentation for Portfolio Manager (formerly LiquidPlanner New), visit the Portfolio Manager Help Center.
What is a Critical Issue?
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LiquidPlanner application is unavailable (http://app.liquidplanner.com , or next.liquidplanner.com)
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None of your workspace members can log in and work due to platform issues
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Critical Issue does not include loss of access due to payment issues. Contact accounting@liquidplanner.com during business hours, 7am – 5pm US Pacific time, if your workspace is locked.
Self Help Check before reporting a Critical Issue
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Can you access other websites? If not, contact your IT team.
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Use the back button on your browser to get back to your workspace after hitting an error.
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Log in using another browser.
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Check if it’s a known issue on our Status Page and subscribe to updates.
Report Your Critical Issue
Email support@liquidplanner.com with the following Subject: CR ISSUE RESP TEAM
Please provide the following information so we can assess the situation and take action quickly:
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Workspace ID: this is the number in the URL after “space/”.
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Your name and phone number. Please include country code if outside the U.S.
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Describe the problem, including the error number and message.
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Attachments: Provide a screenshot, including the whole browser window so we can see the error message or view state.