Access and Permissions

After you install Time Tracker, you can access the app using Jira Cloud’s main navigation bar, regardless of your user permissions. Select Apps>Time Tracker.

Authorization Error and Granting Access

If the user did not previously have permission to see the application under Apps, they will get an Authorization error message when they select Time Tracker.

The same error message will display when accessing the Time Tracker on the project page.

To grant access, you can configure the following:

Auditor Groups or Time Entry Issue Panel Groups: Add the user group here to grant permission to access reports via the main navigation bar and project menu.

Note: Use the Auditors Groups if your users can view the workloads from other users, and use the Time Entry Issue Panel Groups if your users can only view their workloads.

You can also add the project in the Time Entry Issue Panel Projects. Add the project here to enable all users to access the Time Tracker application on the Project menu page.

Time Entry Issue Panel

In the Issue view, the Time Entry button is displayed under Apps to all users regardless of their permission. If users do not have permission when they select Time Entry, nothing happens. Users with no permission on the Time Tracking configuration will not be able to log work or see the Time Entry Panel.

To see the Time Entry panel, select the Time Entry option.

You cannot change the default behavior of the Time Entry panel globally or at a project level. The panel is designed to remain hidden by default until a user explicitly adds it to an issue. This approach was implemented to optimize performance for the Jira issue view and the Time Tracker application.

Time Entry Panel Access

Each user who needs to log time or view the Time Entry panel can select the Time Entry button on the Issue view. After the button is selected, the panel will save and remain visible for that specific issue for all users.

To ensure that all tickets display the Time Tracker (new app) panel instead of Time Tracker Lite, you must manually add the Time Entry Panel for Active Issues. Users can select the Time Entry button on relevant tickets to display and save the Time Entry panel.

Issues where time is no longer logged or old issues do not require the Time Entry panel to be displayed, reducing unnecessary clutter and improving efficiency.

To remove the panel completely, select the three dots and then select Hide Time Entry.