Whitelisting Requirements for Strategic Roadmaps
Terms to Know
Content Delivery Network (CDN) - A tool used to provide Roadmunk users with quick access to certain static elements from the application.
Whitelisting the Strategic Roadmaps Content Delivery Network
To ensure that Strategic Roadmaps is able to load static content efficiently, we use a Content Delivery Network (or CDN) to improve the performance of these resources on the application; however, some managed networks and devices will block the content from being properly loaded due to security restrictions.
As more of our users are working from home and connecting through managed networks, some organizations have started to tighten security by enforcing tools and standards for teams working out-of-office. Whitelisting ensures that those users able to use the platform with uninterrupted access and continue collaborating with their teams during this time.
To ensure continued content visibility and performance while using the Strategic Roadmaps platform, we recommend connecting with your IT&S team or administrator to whitelist the following URL:
*.roadmunk.com
If you run into any issues with setting this up or have any further questions, please reach out to our support team for further assistance.
NOTE: Whitelisting is not necessary for all teams using Strategic Roadmaps - please connect with your IT&S team to confirm whether these steps would be required.
Allowing All Emails Delivered by Strategic Roadmaps
Depending on your security settings, certain emails from Strategic Roadmaps may automatically be moved into your spam or junk mail folders. This can include anything from roadmap updates and notifications to invoice copies and password reset emails, depending on your email provider's security settings.
When accessing Strategic Roadmaps from a personal email address, please ensure that the http://roadmunk.com and http://tempo.io domains are whitelisted or add @roadmunk.com and @tempo.io to your Safe Senders & Domains list. Instructional guides for your email provider can usually be found on their respective support or help sections (easily accessible through the Settings menu).
If accessing Strategic Roadmaps from a work email address, please connect with your IT&S administrator to setup the proper permissions for allowing all emails from Strategic Roadmaps to be delivered. If they require any further details, please have them reach out to us at Tempo Support, and we would be happy to assist.