Reduce Seats or Cancel Subscription | LP Classic Support

This article applies to LiquidPlanner Classic. To view the documentation for Portfolio Manager (formerly LiquidPlanner New), visit the Portfolio Manager Help Center.

Reducing seats (licenses) or canceling your LiquidPlanner subscription can only be done by a LiquidPlanner Administrator by going to the User Menu > Settings > Billing Summary page.

Here are two important things to note:

If you disconnect a team member, your seat count (licenses) are not automatically reduced. If no other users will be invited to use the remaining license(s), make sure you follow the steps below to reduce your seat count before the start of the next billing cycle.

Your current billing cycle ends on the last day of the subscription term. To find your subscription term or renewal date, go to the Billing Summary page.

Reduce Seats

Go to the User Menu > Settings > Billing Summary
Click the Reduce Seats button
Select the number of seats to remove
Click Confirm.

A reduction in seat count takes effect at the start of the next billing cycle (renewal date).

Cancel Subscription

Go to the User Menu > Settings > Billing Summary
Click the Reduce Seats button
Remove the total number of seats owned.
Click Confirm.

Removing all seats from the workspace cancels renewal and stops further billing. Members will still be able to access the workspace through the end of the current billing cycle. After the subscription term ends, only the workspace owner will be able to log in and view the project plan or export data from the workspace. The workspace will be deleted in its entirety after 30 days of inactivity. Signing in prior to that will extend the access period.