Troubleshooting

We kindly recommend checking this section before contacting our support team.

Here you can find answers to the most frequently asked questions concerning 2FA for Bitbucket: U2F &TOTP. The most common technical issues can be also solved here.

 

Questions about Licenses:

 

• How is my app pricing determined?

• How are license upgrade prices calculated?

• Where do I get the license key for my new app?

• Is it possible to extend my free trial?

• How to update my server license key?

Additional Features and Support Requests:

 

• How can I request support if I have a problem?

• How can I submit a feature request?

• Do you consider or implement feature customization?

Technical Questions:

 

• Personal access token or how to work with GIT with enabled 2FA?

Personal access token or how to work with GIT with enabled 2FA?

• How to enable U2F support in Mozilla Firefox?

How to enable U2F support in Mozilla Firefox?

• How to disable 2FA for Bitbucket: U2F & TOTP plugin if change secure connection (HTTPS) to unsecure (HTTP)?

How to disable 2FA for Bitbucket: U2F & TOTP plugin if change secure connection (HTTPS) to unsecure (HTTP)?

• How to reset the length of the "Secure Key"?

How to reset the length of the "Secure Key"?

• How to disable whitelist?

How to disable whitelist?