FAQ & Troubleshooting

Welcome to our FAQ section 😊

We've compiled answers to the most frequently asked questions regarding the SQL Connector for Jira Cloud. This section addresses common technical issues and provides detailed solutions. We kindly recommend reviewing this page before reaching out to our support team.

📘 Questions about Licenses

• How is my app pricing determined?

• How are license upgrade prices calculated?

• Where do I get a license key for my new app?

• Is it possible to extend my free trial?

• How to update my server license key?

📘 Questions about Data Export

• What data can I export from Jira?

• How issue worklogs dates are exported?

📘 Questions about Configuration and Use

• How to Install SQL Connector for Jira if I'm not a Jira Admin?

• Does everyone see SQL Connector in Jira after installation?

• What happens to the data sources if the Jira account of the data source owner is deactivated?

• Where can I find Custom Object Attributes in my Jira Assets integration?

• How do I add a custom field to my report in SQL?

• How can Jira admin limit the number of users who can use SQL Connector for Jira?

🛠️ Troubleshooting

• During data export, I get the following error: 429 - Too many requests

• While validating the connection, I get the error saying the private IP is not allowed

🔖 Other

• How Time in Status and Time With Assignee tables are calculated?

💻 Additional Features and Support Requests

• How can I request support if I have a problem?

• How can I submit a feature request?

• Do you consider or implement feature customization?