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FAQ - Plans, Payment Methods & Discounts

What billing cycle options do you offer?

For users purchasing Roadmunk, all plans are offered as annually-billed plans. A summary of the billing and cancellation details can be viewed below:

Annual plans are billed at the start of the contract year. If the plan is cancelled prior to your next renewal, users will retain access to Roadmunk until the end of the contract year - the cancellation will become effective upon the completion of the contract year.

A number of users may be on a grandfathered Monthly billing cycle. The billing & cancellation details for those plans are as follows:

Monthly plans are billed at the start of each billing month. If the plan is cancelled prior to your next renewal, users will retain access to Roadmunk until the end of their billing month -  cancellation will become effective upon the completion of the current billing month.

What are the differences between your plans?

Roadmunk has four plans available to users: Starter, Business, Professional, and Enterprise

For detailed information on pricing and what each plan offers, please visit our Pricing page.

For questions about pricing, Enterprise plans, or additional seats on existing plans, please reach out to your contact here at Roadmunk or connect with our friendly support team for assistance.

Can I reactivate a plan once it's been cancelled?

Most Roadmunk users who have cancelled their accounts are able to reactivate their plans for a short time after the cancellation has been processed - however, if the reactivation attempt is too far past the cancellation date, then the data in the expired account may have been purged and the user will need to create a new profile. For more details on reactivating your team's account, make sure to connect with our friendly support team.

Please note that teams looking to reactivate who were on grandfathered plans or billing cycles prior to their cancellation will have to select a new plan in order to reactivate their account.

What payment methods do you accept?

At this time, Roadmunk users can make payments using most major credit card providers. For accounts which may require alternative payment methods, we also accept payment by wire transfer and check.

To request manual invoicing or to confirm whether a card type/payment method is available, please connect with your Account Executive or connect with our friendly support team for assistance.

How do I receive payment receipts or invoice copies?

For teams paying via credit card, invoices are dispatched to the billing email on-file upon the initial purchase of any plan, any plan changes made throughout the billing cycle, and at the time of any subsequent renewals. Teams who are manually invoiced will typically receive an initial copy of invoice at the times noted above and will receive a second "Paid" copy once the payment for their account has been received.

Invoice details can be updated from the Company tab in the Account Settings menu. If you would like to request another copy of a past invoice, please reach out to our Support Team.

Do you offer discounts to non-profits?

We offer discounted rates to non-profit and educational organizations.

To find out more details and determine whether your organization is eligible, please connect with our friendly support team for assistance.

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