Time Tracker is moving from the legacy Atlassian Connect framework to Forge, Atlassian’s modern, secure, and scalable cloud app platform. This upgrade improves Time Tracker’s security, reliability, and long‑term compatibility with Atlassian Cloud.
This document outlines major blockers, known issues, and expected UX changes so users understand what to expect. If you encounter any problems not covered on this page, please let us know.
Major Behavior Changes
These are the most impactful changes users may experience when Time Tracker migrates to Forge.
1. New URL Structure
Time Tracker now uses Forge routing, which means the URL has changed.
Old (Connect) URL:
/plugins/servlet/ac/jira-timesheet-plugin/timereports-system
New (Forge) URL:
YOUR_JIRA_URL/jira/apps/d95630c7-9fd4-495d-8988-b55637f4f8e9/1e298677-4dfa-4966-9486-544a5b279ca7
Impact of new URL:
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Old bookmarks and emailed links will be invalid.
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Browser caching may still redirect users to the old URL.
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Hash errors may occur (see below).
Hash Errors (1V47HZL / 1H8RC53)
Hash errors occur because the browser is still referencing the old Connect URL. To fix these errors, do one of the following:
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Clear the browser cache completely.
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Use the direct Forge URL, which forces the browser to register the new path.
Once the browser recognizes the new URL, the feature loads normally.
2. Authorization Errors
Some authentication settings do not migrate automatically from Connect to Forge. If you encounter an Authorization Error, follow this article, which includes the re-authorization steps for Forge. This will resolve mismatched credentials between Connect and Forge.
User Experience (UX) Changes
These are expected differences caused by Forge’s user interface and Atlassian’s new extension framework.
1. Time Tracker reports no longer appear under Reports
Atlassian has made changes to both Connect and Forge, so Time Tracker reports no longer appear under the Reports menu item. To find Time Tracker reports, navigate to Projects > your project > More.
2. Notification Placement Has Moved
Notifications now appear in the bottom-left corner instead of the upper-right-hand corner.
3. “Log Work” No Longer Available from Overflow Menu
The Log Work option will no longer appear under Jira > All Work Items > Overflow.
4. Other Slight UI Differences
Forge apps utilize Atlassian’s new Forge UI, which may result in subtle differences in layout or styling compared to Connect.