Known Issues - Outdated Browsers & Cached Data

If you are experiencing performance issues in Strategic Roadmaps, they may potentially be caused by an outdated browser or old Strategic Roadmaps code in your browser cache. The steps shown below will help you to remedy this issue and confirm whether this was the root cause of this roadblock.

Update to the Latest Browser Version

Strategic Roadmaps officially supports the 2 most recently released versions of Chrome, Edge, Firefox, and Safari. While past browser versions may be able to support Strategic Roadmaps, the performance and security limitations of those outdated versions may prevent certain elements from displaying properly. Updates can be triggered from the Settings menu on Firefox, Edge, and Chrome, and from your System Software Update tool in both the Mac and Windows operating systems for Edge and Safari respectively. More details on this can be found in our article on Supported Browsers for Strategic Roadmaps.

Refreshing your Browser

If you still experience problems, try refreshing your browser. If the issue persists, we recommend trying a Hard Reload by following the steps below:

1. With your browser open, right-click anywhere on your screen

2. Select Inspect from the bottom of your right-click menu

3. Once the Inspector panel loads, right-click on the Refresh button in your browser's navigation bar

4. Select Empty Cache and Hard Reload from the refresh options menu

Clearing your Browser Cache

If you find that you are still experiencing significant lag or performance issuse, we would recommend that you clear your browser cache by following these steps to clearing all cached files and cookies.

Instructions for Google Chrome

1. From your browser, click into the Settings menu in the top-right corner.

2. Select Settings at the bottom of the Settings menu.

3. On the left side of the Settings screen, select Privacy and Security.

4. Select Delete Browsing Data.

5. In the pop-up window, deselect everything except the Cookies and Cache options.

6. For the Timespan, set it to cover All Time.

7. Once the settings are correct, you can click the Delete Data button at the bottom of the menu to clear your cache and cookies.

Instructions for Google Microsoft Edge

1. From your browser, click into the Settings menu in the top-right corner.

2. Select Settings at the bottom of the Settings menu.

3. On the left side of the Settings screen, select Privacy, search, and services.

4. Select Clear Browsing Data.

5. Select Choose what to clear.

6. In the pop-up window, select Cookies and other site data and Cached images and files.

7. For the Timespan, set it to cover All Time.

8. Once the settings are correct, you can click the Clear now button at the bottom of the menu to clear your cache and cookies.

Instructions for Mozilla Firefox

1. From your browser, click into the Settings menu in the top-right corner.

2. In the list of options, click Settings to load the browser settings window.

3. In the left-hand menu, click into Privacy & Security and scroll down on this page to find the Cookies and Site Data section.

4. Select the Clear Browsing Data option - Cookies and Cache should be pre-selected in the modal that appears on the screen.

5. Set the timeframe (“When”) to Everything.

6. Click the Clear button at the bottom of the menu to clear your cache and cookies.

Instructions for MacOS Safari

1. With your browser open, click into the Safari option on your system's top menu.

2. In this drop-down, select the Settings option to load your browser settings window.

3. Open the Privacy tab.

4. Click the Manage Website Data button. A new window with a list of websites that have stored data in the browser.

5. Once the list has finished loading, select the Remove All button to clear your cache and cookies.