FAQ & Troubleshooting

Welcome to our FAQ section 😊

We've compiled answers to the most frequently asked questions regarding the Tableau Connector for Jira. This section addresses common technical issues and provides detailed solutions. We kindly recommend reviewing this page before reaching out to our support team.

📘 Questions about Licenses

• How is my app pricing determined?

• How are license upgrade prices calculated?

• What happens to my app when I migrate host products from Server to Data Center?

• Why are you increasing prices for Data Center apps when Atlassian just announced its deprecation?

• Is it possible to extend my free trial?

• How to update my server license key?

• Where do I get license key for my new app?

📘 FAQ

• How to connect to Microsoft Power BI with SSO enabled?

🔖 Other

• Board Charts TableReference

• Sprints Table Reference

• Jira Work Management Fields Reference

🛠️ Troubleshooting

• While connecting to Microsoft Power BI I get error Unable to connect.

💻 Additional Features and Support Requests

• How can I request support if I have a problem?

• How can I submit a feature request?

• Do you consider or implement feature customization?