Administering the App | Tempo Help Center

You can adjust all Tableau Connector for Jira settings on a single page. The instructions below will guide you in locating app settings page and provide an overview of all available configuration options.

Platform administrators always have the ability to view, modify, delete, and edit the share settings of any existing connectors in an instance.

How to Get to The Settings Page

There are 2 options for how to get to the application settings page. Feel free to use the one that is more convenient for you.

Option 1

Being signed in to your Jira instance, select Tableau, and then select Administration.

Option 2

Being signed in to your Jira instance, select ⚙️, and then select Manage apps.

Scroll down, look for TABLEAU CONNECTOR FOR JIRA, and then select Plugin settings.

Settings Page Overview

Tableau Connector for Jira Settings page includes the following settings:

Permission Settings
General Settings

The page also has the Reset to defaults button.

tableau_connector_by_tempo_dc_dmin_settings_overview.png

Reset to Defaults

Reset to defaults - This action will restore all app settings, delete all data sources and their settings, and delete all users permissions.

Once you select this button, the Reset to defaults pop-up window will appear.

Select Confirm, if you do want to reset all settings and delete data sources.
Select Cancel, if you no longer want to do it.

tableau_connector_by_tempo_dc_dmin_reset_to_defaults.gif

Permission Settings

Here Jira administrators can grant permissions to users to create, edit, view, and export connectors.

In the Users field, enter the username you want to grant permissions to.

In the Groups field, enter the group name you want to grant permissions to.

In the Project Roles field, enter the role(s) you want to grant permissions to.

Select the Edit icon, if you want to make changes.
Select the Clear button, if you want to delete permissions.

Selecting the Clear button, you will erase information from all fields: Users, Groups, and Project Roles.

General Settings

The General Settings help to:

prevent misuse of the app
alleviate the significant strain on Jira
improve time to export

tableau_connector_by_tempo_dc_dmin_general_settings.png

Issues Limit - This setting allows you to set a maximum number of tickets that can be exported at the instance level.
Fields Threshold - This settings allows you to set a maximum number of fields that can be exported without a warning message.

Getting App & Export Logs

App & Export logs are now fully integrated with Jira logging.

To get logs:

Being signed to your Jira instance, select Settings, and then select System.

Select Troubleshooting and support tools, and then select Create support zip.
Select Create zip.

Make sure Jira application logs is enabled.

Select Download zip.

The log file is downloaded to your device.

Changing Log Levels

If you need more detailed logs - for example, when investigating an issue - you can change the logging level at runtime in the Jira administration UI.

To change logging level:

Being signed to your Jira instance, select Settings, and then select System.

Select Logging and profiling.

Find the app logger.

For Tableau Connector, they are the following:

io.tempo.tableau-connector-jira.app
io.tempo.tableau-connector-jira.export

Select the desired logging level by clicking on that.

Logging Level Description

Log Level	What to Log	Examples
ERROR	Critical errors that prevent operation or indicate failure	Exceptions, stack traces, failed export reasons, system error causes
WARN	Potential issues, recoverable problems	Invalid configurations, deprecated API usage, non-critical failures
INFO	High-level operation flow	Export started/completed, plugin initialization, user actions, MDC
DEBUG	Detailed internal plugin behavior	REST requests/responses (truncated), service method calls, conditional logic, state, MDC
TRACE	Full step-by-step execution, method arguments, very detailed diagnostic info	Every method entry/exit, arguments, return values, thread info, detailed state, detailed MDC

At the moment, the output of the following tables is being logged.

Jira Core	Jira Software	Service Management	Tempo	Insight	Xray	Tempo Budgets
Issues (Issues, Issue Effort, Parent Issues, Epics) Issue Links Issue Custom Fields (Issues or custom table) History (Histories, Time in Statuses, Time at Assignee)	Projects Sprints Sprint Issues Boards Board Charts Sprint Report Charts Burndown Charts Board Issues	Approvers Customer Request Type Request Participants Customer Request Type Request Participants Another Service Management Fields (Issues)	Tempo (Issues) Teams	Object Schema Object Object Type Object Type Attribute Status Type Role Insight Attribute Value	Test Runs	Folios Expenses Human Resources Rates Allocations

Learn more about Tableau reporting with our blog ⬇️

https://www.alphaservesp.com/blog/everything-you-need-to-know-about-tableau-reporting