Disputes
Disputes occur when a buyer questions the legitimacy of a charge with their financial institution.
|
Field |
Description |
|---|---|
|
Amount |
The total amount disputed by the cardholder. |
|
Currency |
The ISO 4217 currency code of the dispute amount. |
|
Evidence due by |
The deadline for evidence submission. |
|
Evidence sent on |
The date and time when evidence was sent. Returns null if evidence has not yet been sent. |
|
Finalized on |
The date and time when this dispute was resolved. Returns null if the dispute is not yet resolved. |
|
ID |
The ID of the dispute. |
|
Network reason code |
The reason for the dispute provided by the cardholder's bank. |
|
Order ID |
The ID of the order that the dispute belongs to. |
|
Reason |
The reason of the dispute provided by the cardholder's bank. |
|
Status |
The current state of the dispute. |
|
Type |
Whether the dispute is still in the inquiry phase or has turned into a chargeback. |