FAQ and Troubleshooting

We kindly recommend checking this section before contacting our support team.

Here you can find answers to the most frequently asked questions concerning Power BI Connector for monday.com.

Questions about License and Payment

• Is Power BI Connector free?

• How to Purchase Power BI Connector?

• Is it possible to extend the trial period?

• How much does Power BI cost and what are the payment options?

• How do refunds work?

• What if I have 100 users but only one user will use Power BI Connector, the app will be free?

• Can you provide a discount for a non-profit organization?

• What if I purchase a yearly subscription, and then increase the number of users?

Questions about Refresh

• I can't schedule a refresh in Power BI service

• What are available refresh intervals?

Questions about Data Export

• I can't export data into Power BI

• I need to pull data from hundreds of boards, does Power BI Connector have any limitations?

• Can Power BI Connector extract subitems?

• If I don't have access to a board, will data from that board be pulled to Power BI?

• Does Power BI Connector allow two-way integration between monday.com and Power BI?

Other

• I can't load more than 10000 lines of data into the table

• I created data source but it's not visible to my team members

• I would like to connect Power BI to excel file via a query

• How is monday.com data structured in Power BI with this connection?

Troubleshooting

• I'm unable to add Power BI Connector, it's asking for dashboard and there is no one in the dropdown menu

• Your app license does not match your monday.com user tier. Please upgrade your license or contact your monday.com instance administrator

• While adding a data source URL in Power BI there is no authentication window