Custom Charts (Cloud)
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Data Center Rate Limiting

Rate limiting controls the number of requests users can make to the API within a specified time frame on a node. Enabling this feature helps prevent excessive usage and ensures fair access to the API for all users in your environment.

When a user hits the rate limit, users will receive the following message:

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Customizable rate limiting is available to Data Center customers only. For Cloud customers, rate limiting is managed by Atlassian.

Rate limit options

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Setting

Description

Enable rate limit

Toggles the rate limiting feature across all Custom Charts gadgets and macros.

Rate limit refill rate

Sets the amount of requests users regain for each unit of time that passes.

Rate limit refill time

Sets the time interval for the refill rate. Users must wait for this amount of time to pass if they exceed the rate limit.

Rate limit burst capacity

Sets the maximum amount of requests a user can send without refilling their limit.