Skip to main content
-
Planner tab shows "No items found yet" instead of "Create Scenario"
-
Unsure whether you already have a scenario, or accidentally about to create a duplicate
-
"Create Scenario" dialogue won't save, or the scenario name looks wrong
-
Scenario is created, but the initial plan looks incomplete or inaccurate
-
No AI icon appears, so you can't review suggested estimates
-
Can't find AI-suggested estimates after initial review
-
Edited an AI-suggested estimate, but the plan didn't seem to update
-
Loop Roadmap (Timeline) is empty or missing items
-
Loop Portfolio Table, Roadmap (Timeline), or Swimlane View doesn't show the item(s) you expect
-
Swimlane or Timeline headers look wrong — missing, duplicated, or grouped oddly
-
Child items aren't showing on Swimlane or Roadmap (Timeline) cards
-
Colors on Roadmap (Timeline) or Swimlane View are Not Matching Expectations
-
Can't Rename or Delete a Portfolio View
-
New view doesn't get created, or the + button doesn't respond
-
Can't find a view previously created earlier
-
Published Roadmap (Timeline) or Swimlane link, image, or PDF doesn't reflect recent changes
-
Loop Intelligence (Insights) landing page is empty, or shows fewer insights than expected
-
An insight doesn't explain why Loop reached that conclusion
-
Can't find recommended next steps or affected issues for an insight
-
An insight's recommended next step seems wrong or outdated
-
Filters Failing to Narrow Down Insights as Expected
-
Signals or insights seem out of date
-
Not sure how to interpret a confidence level or category on an insight
-
Can't find Item Types or Custom Statuses settings, or changes don't seem to save
-
New portfolio doesn't offer an "Add Items in Loop" option
-
Can't create a Feature under an Initiative
-
"Authenticate with Jira" fails, or the wrong/no Jira instances appear
-
Unsure whether to click "+ Create Instance" or "+ Add Integration"
-
No items (or fewer than expected) appear on the final import screen
-
Estimate, Team, or Date fields aren't populating, or plan data won't write back to Jira
-
A Jira field isn't available to map to a Loop field
-
Auto-sync isn't behaving as expected
-
Can't move an Epic under the correct Feature
-
Clicking an item's External Key doesn't open it in Jira, or the item panel won't open
-
Imported items are missing an expected hierarchy level or status
-
New Initiative or Feature isn't appearing where expected
