Knowledge Base Articles

An insight doesn't explain why Loop reached that conclusion

Problem

On the Loop Intelligence (Insights) landing page, an insight appears; when you click on it to display the details, it's unclear what data or reasoning produced it.

Solution

The landing page only shows a high-level summary, category, and confidence level by default — the underlying reasoning is available but requires an extra step to view.

  1. Click directly on the specific insight card.

  2. This opens more detail on how Loop arrived at that conclusion, along with affected issues and recommended next steps.