Knowledge Base Articles

Why do I see "App is not accessible" for Assets in the Power BI Connector?

Question

When editing my Power BI Connector data source, the Assets tab shows an "App is not accessible" message, even though I can see other Jira Service Management data fine. What's causing this?

Answer

The Assets tab requires a Jira API token to be added on the API Integrations page — this unlocks access to certain restricted tables, including Assets. Without a valid token there, the Assets tab won't be able to load.