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Why can't I see SLA fields in my exported Power BI data?

Question

I can see an SLA custom field in the data relationships diagram (ERD), but when I export my data source, the actual SLA data doesn't show up in my Power BI tables. Where do I find it?

Answer

The data relationships diagram (ERD) is global — it shows all fields available for export across the whole connector, not what's currently selected in your specific data source. To actually export a field, including SLAs, it needs to be explicitly selected within that data source's configuration.

To export SLA data:

  1. Create (or edit) your data source.

  2. Go to the Jira Service Management tab.

  3. Find your custom SLAs under the Service Management Custom Fields section, and select the ones you need.

Each SLA you select will be exported as its own separate table in Power BI.