Knowledge Base Articles

Log work option is not available for a project

Question

In the Jira issue view, the Tempo panel is visible, but the Log Time button and the Activities / Worklogs tabs are missing (only the Plan Time button is shown). The native Jira Time Tracking section displays correctly.

Answer

This issue occurs when a user is restricted from creating worklogs on an issue due to one of two configuration bottlenecks:

  1. Missing Project Permission: The affected user or group lacks the Work On Issues permission in the specific Jira project or space.

  2. Restrictive Workflow Property: A workflow property attached to the issue's current status (such as jira.permission.work.denied) explicitly blocks worklog creation.

    1. For step-by-step guidance on reviewing and updating these configurations, please refer to Atlassian Documentation: Use workflow properties | Atlassian Support