Question
How do I include Tempo Account or Tempo Team values in a CSV import?
Answer
Since the Tempo on Forge migration, Tempo Account and Tempo Team are Forge object-type custom fields, so Jira's native CSV importer can't send them as plain text — it needs a structured JSON value instead. Atlassian is tracking this limitation at ECO-1655; vote/watch it for updates on a permanent fix.
Until then, here's how to get the import done:
Option 1 — Use the ID format directly in the CSV
In the Account or Team column, use the numeric ID instead of the name, formatted like this:
{"id": x}
where x is the Tempo account or team ID.
Option 2 — Import without the field, then set it afterward
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Run the CSV import without the Account/Team column.
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Set the field afterward using one of:
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Jira's Edit issue API
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A Jira Automation rule triggered after issue creation
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The Jira REST API to edit the field directly
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