Question
When I open Power BI Connector for Jira from the Apps menu, I either see a loading spinner for several minutes before it finally loads, or I get a "Something went wrong on our end" error. What's causing this?
Answer
This is typically related to either an outdated app version (pre-Forge migration) or a network configuration issue, not a problem with your data or setup.
To resolve it:
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Check your app version. As a Jira admin, check the currently installed version of Power BI Connector. If it's below version 5.0, update it manually — this alone frequently resolves the issue.
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If you're already on the latest version, the cause is more likely network-related. Make sure the relevant Atlassian domains are whitelisted on your network (firewall, proxy, OpenDNS, Zscaler, etc.): IP addresses and domains for Atlassian cloud products